Ms. Patchara Taweechaiwattana, Executive Vice President – ??Customer Management and Sustainability, expressed her support for the people affected by the flooding across 44 provinces. She affirmed the company's commitment to standing by its customers during this difficult time by introducing special relief measures for life, health, and personal accident insurance policyholders. These measures aim to alleviate the impact of the floods and ensure the continuity of insurance coverage. For Allianz Ayudhya Life Insurance customers, the company is offering a grace period extension for policies with premium due dates falling between September 1 and December 31, 2026. In cases where a policy has lapsed, customers may renew or reinstate the policy within six months of the due date without incurring interest charges or requiring a medical examination.

Furthermore, for policies where the cash surrender value is automatically utilized to pay premiums, the company will waive interest charges if the customer repays the loan amount within six months of the premium due date. Please note that credit cards cannot be used for such loan repayments. Special provisions are also available for policies lost or damaged due to the flooding. Customers may submit a request for a replacement policy by January 31, 2027, and the Company will waive the issuance fee.

For Allianz Ayudhya General Insurance (Health and Personal Accident) customers with premium due dates falling between September 1 and December 31, 2026, the Company is extending the premium payment period to 90 days beyond the original due date, while maintaining continuous policy coverage. For policies that lapse during this period, if customers request renewal or reinstatement within 90 days, the Company will grant continuous coverage without restarting the waiting period; furthermore, any pre-existing conditions will not be treated as new conditions. Allianz Ayudhya extends its moral support to all customers and members of the public affected by the flooding and is fully committed to providing care and assistance to help everyone overcome this situation together. Customers may contact the Company 24 hours a day: Allianz Ayudhya Assurance (Life Insurance) at 1373; Allianz Ayudhya General Insurance (Health and Accident) at 1292, press 4.

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